RETURNS FORM DOWNLOAD
If you are returning any equipment, please fill out the form and send it to our service centre either in advance or together with the equipment.
SPARE PARTS FORM DOWNLOAD
If you have a spare parts enquiry or need to place an order, please use our spare parts form.
TROUBLESHOOTING INSTRUCTIONS DOWNLOAD
For assistance and guidance on diagnosing errors, please find our instructions for troubleshooting H.I.B cooling systems in case of alarms or maintenance messages.
OUR SERVICE AT A GLANCE
Our all-round, carefree service components and services available worldwide include:
• Technical and assisted support during commissioning
• Training in the safe use of cooling systems
• Troubleshooting and error diagnostics
• On-site repairs by our mobile service team – regardless of the cooling
system manufacturer
• Repairs at the H.I.B customer service centre
• Electrical and refrigeration tests
• Implementation of statutory leakage tests according to
Regulation (EC) 517/2014, regardless of the manufacturer
• Screening existing systems and creating both a test plan and
a maintenance plan
• Production of statutory operating manuals for
cooling systems*
*According to Regulation (EC) No 517/2014 Article 6 / Paragraph 1, a system log book must be kept by the operator of cooling systems which contain more than 5 tonnes of CO2 equivalent or more fluorinated greenhouse gases.